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Questions
Where does Chalkys deliver to?
Is this site secure?
Will the DVDs work on my DVD player?
Are your CDs copy protected?
Where is my order?
What if my item(s) get lost in the post?
What if some of the items I've ordered are missing?
Received the wrong item?
What if the item(s) are damaged when they arrive?
What if the item(s) are faulty when they arrive?
What if the item is no longer required?
What about returns?
Who pays for the postage of returned goods?
How do I cancel my order?
Are you experiencing problems using the site?
Where does Chalkys deliver to?
We deliver Worldwide, we charge a relevent postage fee for all destinations (see postage country tariff)
Is this site secure?
For all those techies out there - your payment details are kept secure with 128 bit encryption. For all you non-techies - yes, entirely secure.
When you go through the checkout you''ll notice that the address starts with https://. You''ll also see the padlock symbol appear, which lets you know ours is a secure site.
Will the DVDs work on my DVD player?
Yes they will - as long as your DVD player was bought within Europe (also known as Region 2). All of the DVD''s that we stock are region 2 (PAL). Region 2 also includes Egypt, Greenland, Japan, Middle East and South Africa.
Are your CDs copy protected?
A few of our CDs will be copy protected - this decision is made by the record labels. We''re constantly expanding our range and sourcing the best prices, and each title is treated differently. Due to this we cannot guarantee whether a title has copy protection or not.
Where is my order?
All orders are despatched with 48 hours. Orders within the UK are sent by Royal Mail and usually takes 1-3 days to arrive. THERE IS NO POSTAGE CHARGE FOR UK DESTINATIONS (FREE UK POSTAGE)
The status of your order is displayed in the Order Tracking section .
What if my item(s) get lost in the post?
Royal Mail allow 3 weeks (15 working days) after despatch before they class an item as lost. If this amount of time has passed since your order was despatched, please let us know using the form on the ''Contact Us'' page and we will arrange for a replacement to be sent and we will file a claim for the lost item with Royal Mail.
If it hasn't been 3 weeks since your order was sent, Royal Mail class your item as officially delayed. They offer the following advice if this is the case:
· Confirm your address in writing
· Check with your neighbours to see if a parcel has been left with them
· Check any outhouses you might have where mail may be left if it cannot fit through your letterbox
· Contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.
What if some of the items I've ordered are missing?
We generally send each part of your order separately, to make sure you get everything as quickly as possible. Please don't worry if it doesn't all arrive at the same time - multiple items may arrive over the course of a couple of days.
Received the wrong item?
If you have received a wrong item, it's easy just follow the steps below and return the item back to us and we will replace it.
1. Please wrap the item and the package securely and ensure a note is attached detailing the problem, the order and the original invoice.
2. We do not accept liability for goods which are returned in faulty packaging. We recommend that you use a recorded or registered delivery service.
3. Lastly send the item to our address:
Chalkys.com (Returns Department)
Chalkys (Belushi Limited T/A)
Butchers Row
Banbury, Oxon
OX16 5JH
United Kingdom
What if the item(s) are damaged when they arrive?
If your item arrives damaged then let us know by using the form on the ''Contact Us'' page, making sure you select ''Damaged Items'' from the options - be careful to include all the information requested.
What if the item(s) are faulty when they arrive?
If your item arrives faulty then let us know by using the form on the ''Contact Us'' page, making sure you select ''Faulty Items'' from the options - be careful to include all the information requested. Please try the item on more than one player - we can then confirm the issue is definitely with the item. This will ensure the replacement service is as quick as it should be.
What if the item is no longer required?
If you decide you no longer want the item we will accept their return within 7 days, as long as the packaging is intact and there is no damage. Prior to returning please let us know by using the form on the ''Contact Us'' page, making sure you select ''Unwanted Items'' from the options - be careful to include all the information requested. If the item is still in its original envelope, you can simply cross through your address and pop it in the post. The item will be returned to the sender (us).
What about returns?
If you wish to return any of the items purchased from us, you have seven days from the day after you received the goods to send them back for a full refund with no questions asked. All we require is that the items are still in their original packaging and condition.
Before returning any items, you need to let us know by using the relevant form on the ''Contact Us'' page - be careful to include all the information requested. Any items returned without a notification code will not be refunded.
This is in line with UK distance selling regulations. Full details of your rights are available from The Office of Fair Trading
Who pays for the postage of returned goods?
If the goods are being returned due to a fault or down to an error by chalkys.com, all postage costs will be covered. In all other instances you will be responsible for return postage.
How do I cancel my order?
The easiest way for you to cancel your order is by clicking on ''My Account''. In the following screen simply highlight the order and click ''Cancel this item''. If this option is not available, the item will have already been processed by our warehouse team. In this instance please follow our guidance above under ''What if the item is no longer required?''.
Are you experiencing problems using the site?
Please let us know if you are experiencing difficulties with the site. Your problems are our problems and with your help we can fix them quicker. Please provide as much information as possible. In the first instance, please let us know by using the form on the ''Contact Us'' page, making sure you select ''Site Issues'' from the options - be careful to include all the information requested. If the problem is affecting this section of the site you can e-mail us directly at siteissues@chalkys.com , providing as much information as possible including details of your browser, where in the site the problem arose, error messages, what you were doing and any other bits and pieces that may help us. Please note that this e-mail address must only be used for technical issues.
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